BlinkFix Enterprise support
Help with access, seats, the app, AI credits, invoices and integrations.
Contact us
Write from your work email and name your organisation. We aim to reply within one working day (UK time).
Priority support
Signed in, open your organisation and choose Support (app: Organisation → Priority support). Your ticket reaches the team with your organisation attached.
Access and seats
Your organisation’s admin adds and removes people under People. We can help an admin who is locked out.
Report a message
Use Report on the message, or email us with the subject “Report”. We act on reports within 24 hours.
Your account and your data
- Delete your account
- Privacy policy and Terms of use
- AI assistant: what is sent to the AI provider and how consent works
- Establishment owners and staff using the BlinkFix app: BlinkFix support
Frequently asked questions
How do I get access?
BlinkFix Enterprise is for people whose organisation has given them a seat. Sign in with your BlinkFix account (the same one as in the BlinkFix app). If you see “No access yet”, ask your chain’s admin to add your email under People. To set up a new organisation, email us.
Can I create an account in the Enterprise app?
No. You use your BlinkFix account. If you don’t have one, create it in the BlinkFix app or at blinkfix.me, then ask your admin for a seat.
What is the difference between company-owned, franchise and contact establishments?
Head office runs company-owned establishments directly (menus, staff, hours). Franchise establishments decide for themselves: they accept or decline menu proposals, campaigns and documents, and their employees are not shown to head office. Contact establishments only share a chat. A change of type needs the agreement of both sides.
Why can’t I block head office?
Managers and staff of a company-owned establishment can’t block their own head office, because the chat is how the business runs. You can mute the conversation at any time, and report any message to BlinkFix.
How do AI credits work?
Each answer from the AI assistant uses credits from your organisation’s balance. Your organisation’s admin adds credits on this website by card, and BlinkFix sends an invoice for every purchase. There is nothing to buy in the mobile app.
How do I turn notifications on or off?
In the app: Settings → Notifications. You can also mute a single conversation from its menu.
How do I export data?
Most lists (hours, bonuses, franchise fees, supplies, accounting totals) have an Export button that downloads a CSV file. For a full copy of your organisation’s data, email us.
Is there an API?
Yes. Admins create API keys and webhooks under Integrations, and can connect a CRM. The API documentation is linked from the Integrations tab.
How do I delete my account?
See the Delete account page. If you are the only admin of an organisation, give another person the admin role first.
Who we are
BlinkFix Enterprise is provided by BlinkFix Ltd, registered in England and Wales under company number 13505930. Registered office: 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom.